Privacy Policy

1. Information We Collect

1.1 Personal Information: When you book a tour with SCS Travel, we collect personal information including but not limited to:

• Full name, date of birth, gender
• Contact details (email address, phone number, mailing address)
• Government ID proof (Aadhaar, Passport, Voter ID, or Driver's License) – required for hotel check-ins and transport verification
• Payment information (credit/debit card details, UPI ID, bank account details for refunds)
• Emergency contact information
• Special requests or medical conditions (optional, but recommended for your safety)

1.2 Non-Personal Information: We automatically collect certain non-personal information when you visit our website, such as IP address, browser type, device information, pages visited, and time spent on our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Booking & Confirmation: To process your tour bookings, send confirmation emails, and share itinerary details.
• Communication: To respond to your inquiries, provide customer support, and send important updates about your trip.
• Hotel & Transport Arrangements: To share necessary information with our partner hotels, transport providers, and guides to facilitate your travel.
• Legal Compliance: To comply with applicable laws, regulations, and government requests (e.g., hotel guest registration forms).
• Improvement of Services: To analyze usage patterns and improve our website, tour packages, and customer experience.
• Marketing (with consent): To send you promotional emails, newsletters, or special offers if you have opted in. You can unsubscribe at any time.

3. Sharing of Information

3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Hotels and accommodation providers
• Transport and cab companies
• Tour guides and local activity providers
• Payment gateway processors
• Email and communication platforms

3.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified via email and/or prominent notice on our website.

4. Data Security

We take data security seriously. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission on our website
• Secure servers and firewalls
• Regular security audits and vulnerability assessments
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of certain features on our website.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Objection: Object to the processing of your information for certain purposes (e.g., direct marketing).
• Data Portability: Request transfer of your information to another service provider.

To exercise any of these rights, please contact us at scstravel@gmail.com. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain booking records for 7 years for legal and tax compliance purposes.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: scstravel@gmail.com
• Phone: +91 9202915440 | +91 8956344057
• Address: SCS Travel, Varanasi, Uttar Pradesh, India

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